Business Resources Small Business Resources

How To Use Empathy In Customer Service

Somehow, just knowing someone cares makes us feel better when we have problems. Using empathy in customer service, in addition to be the right thing to do, can make situations easier to resolve. If you train your team to engage in the following behaviors—and do so sincerely—you’ll find your customers will come away from interactions …

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Business Resources Email Resources

How To Use Data To Improve Relationships With Customers

Data is important to the success of a company. You use data to determine whether your company is making a profit, assess areas in your company that needs improvement, and your market position compared to your competitors. Did you know that you can also use data to improve your relationship with your customers? Believe it …

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Business Resources Ecommerce Resources

How To Improve Your E-commerce Strategy

The future of buying and selling is digital. It seems you can buy almost anything online nowadays, and soon physical stores as we know it might be a thing of the past. Business research on Statista predicts e-commerce will be a $4.87 billion industry by 2021. That’s a big number you can’t ignore, especially if …

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Business Resources Small Business Resources Solopreneur Resources

How To Provide Boss Service

Building a brand for your business is important and starts with you. You represent your business so it seems natural that your business will take on your brand. When building your business, referrals go a long way. That’s why you want to make sure that you are providing Boss Service – service that stands out …

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Business Resources Marketing Resources

How To Get Your Business In Front Of Potential Customers

Exposing and growing your business can be especially difficult if you aren’t paying close attention to new major trends. If you don’t have a social media manager that is capable of scouring the internet to determine what the latest fads are and how you can take advantage of it, then your business is going to …

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Interviews Travel Wedding

Janine Ferko Specializes In Planning Honeymoons, Destination Weddings And Romantic Getaways

With over 20 years of experience in the travel industry, Janine Ferko’s passion for travel and for helping plan the perfect trip is as strong as ever! She loves just about everything there is to do with travel! From discovering new places, to tasting new foods whether in Tuscany or the South of France, to …

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Beauty Interviews Sales

Amber Lucas Enhances And Lengthens Your Eyelashes With 3D Fiber Lash Mascara

Amber Lucas is a direct sales marketer for a large makeup company, Younique. She provides exceptional customer service and is building reputable clientele and a booming team of leaders. Read our interview with the lovely Amber below… What motivated and inspired you to start your own business? I was tired of aimlessly scrolling through Facebook …

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Customer Service Interviews Organizer Sales Technology

Lyn Brownlee Operates A Personalized & Trusted Call Service For Seniors

Lyn Brownlee is the Co-Founder of Jibbr, Inc. She’s recently relocated from the DC area to Chicago. Her bachelor of arts in English was conferred at the University of Illinois at Urbana-Champaign. She has also completed a master of human resource management degree and a six sigma green belt at Villanova University. Lyn’s most recent position …

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Hair Stylist Interviews Marketer Sales Speaker

LaToya Dixson Specializes In Distributing Exotic Human Virgin Hair

LaToya F. Dixson is a motivational speaker, entrepreneur, and marketing executive. LaToya is the owner of I Heart Hair, Inc. (, a flourishing luxury hair extension business that has become one of the fastest growing hair distributors in the industry. Her motivation stems from her mother and other strong women, such as Mellody Hobson, who …

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