No matter how hi-tech we become, people will always communicate with people, and in a business environment, it is essential to have a polite and professional approach when answering the phone. You would never know the number of potential customers you could lose if you fail to answer the phone. Your phone lines can be very busy, especially after running an ad campaign and without the right resources, you could end up losing the majority of inquiries! If you are about to launch a new business enterprise and are lacking in resources, here are just a few of the reasons why a telephone answering service can be of great help.
Rapid and Professional Response
If a call is not answered within twenty seconds, it is likely the caller will hang up, and even more likely that they will find the products they were looking for from another supplier, and with technology being what it is, people expect a rapid response, which is exactly what you get with a telephone answering service that answers calls within 5 seconds.
Project a Corporate Image
Having a professional virtual receptionist answering incoming calls will certainly create the right image, and whether the caller needs to speak to someone, or leaves a message, the right response is implanted, keeping you informed at all times. You can have any phone number you wish, and with a prestigious CBD business address, your customers will surely be impressed.
With a telephone answering service, you have complete connectivity. Everything incoming is handled professionally and your instructions are followed to the letter. The virtual receptionist has your script in front of them, and whether the call needs to be transferred or a message taken, all incoming inquiries are handled competently. If you were thinking the phone is on its way out, refer to articles that examine the reasons why the telephone will always be essential for business.
Boost your Conversion Rates
Unanswered calls are bad for business, and any potential customer will not be impressed, but with a qualified receptionist who is fully briefed on the client’s business, all inquires will be well received. The advances in technology make people expect things at once, and an established telephone answering provider would claim to answer all calls within 5 seconds – which is quite impressive!
Cost Effective Solutions
Hiring staff to answer the telephone is a major expense, yet by using an established virtual office company, you can cost effectively ensure that all incoming calls are handled in a professional manner. The provider will have a selection of packages, allowing the customer to tailor the service to suit their business, and with services like temporary and seasonal cover, whatever happens, you are equipped to deal with it.
A virtual office service provider has all the necessary resources to handle any volume of calls, and if you would like to make contact with such a company, an online search is the best place to start. Once you talk to the service provider, you will be in a position to take advantage of a range of services that are designed to empower a business. All incoming calls will be handled in a polite and professional manner, allowing you to focus on running your business.