Somehow, just knowing someone cares makes us feel better when we have problems. Using empathy in customer service, in addition to be the right thing to do, can make situations easier to resolve. If you train your team to engage in the following behaviors—and do so sincerely—you’ll find your customers will come away from interactions feeling a lot better, regardless of the … [Read more...] about How To Use Empathy In Customer Service
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5 Ways To Boost Your Self-Confidence
No matter where we are or what we’re doing, we have our own internal voice that accompanies our thoughts and feelings on a constant basis. Sometimes we can be our own greatest obstacle if we allow that internal dialog to go astray and cycle through undesirable self-mantras. These are a few quick tips and methods to quickly give yourself an enhanced sense of self confidence by … [Read more...] about 5 Ways To Boost Your Self-Confidence
Eden Ames Tells Compelling Stories As An Indie Filmmaker
Eden Ames is a writer, director and producer doing most of her work in Chicago (for now). When she isn’t doing film stuff, she shares personal anecdotes, production knowledge, and film reviews on her blog, EdenMakesMovies.com. Read our interview with the lovely Eden below... What motivated and inspired you to start your own business? I spent most of my life working … [Read more...] about Eden Ames Tells Compelling Stories As An Indie Filmmaker