Somehow, just knowing someone cares makes us feel better when we have problems. Using empathy in customer service, in addition to be the right thing to do, can make situations easier to resolve. If you train your team to engage in the following behaviors—and do so sincerely—you’ll find your customers will come away from interactions feeling a lot better, regardless of the … [Read more...] about How To Use Empathy In Customer Service
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How To Use Data To Improve Relationships With Customers
Data is important to the success of a company. You use data to determine whether your company is making a profit, assess areas in your company that needs improvement, and your market position compared to your competitors. Did you know that you can also use data to improve your relationship with your customers? Believe it or not, the information you gathered may be used to … [Read more...] about How To Use Data To Improve Relationships With Customers
How To Improve Your E-commerce Strategy
The future of buying and selling is digital. It seems you can buy almost anything online nowadays, and soon physical stores as we know it might be a thing of the past. Business research on Statista predicts e-commerce will be a $4.87 billion industry by 2021. That’s a big number you can’t ignore, especially if you’re looking to grow your own e-commerce business. There are … [Read more...] about How To Improve Your E-commerce Strategy
How To Provide Boss Service
Building a brand for your business is important and starts with you. You represent your business so it seems natural that your business will take on your brand. When building your business, referrals go a long way. That’s why you want to make sure that you are providing Boss Service - service that stands out against others in your industry. In order to obtain success, you want … [Read more...] about How To Provide Boss Service
How To Get Your Business In Front Of Potential Customers
Exposing and growing your business can be especially difficult if you aren’t paying close attention to new major trends. If you don’t have a social media manager that is capable of scouring the internet to determine what the latest fads are and how you can take advantage of it, then your business is going to be at a disadvantage compared to other companies that have invested in … [Read more...] about How To Get Your Business In Front Of Potential Customers